Category Archives: customer service

Financial health day

As I was reading the nytimes.com coverage of Sarah Palin’s resignation, something else caught my eye: this column. It’s about a NYT employee who took an entire day to tackle all the financial things we put off, such as changing phone plans to save money and finding a savings account with a higher interest rate. This guy also needed to draw up a will, even though he’s been a father for over three years (helloooo, irresponsible–but at least he admits it’s pathetic).

He hoped his efforts would offset the 5 percent pay cut he had to take this year. Although he fell short of that goal, he wrote, “I got enough done that I now plan to take a fiscal health day at least once a year, 10 hours on a weekday when all phone lines and financial institutions are open, with no interruptions except for e-mail.”

Doesn’t this sound like a smart idea, even if it might make for the most annoying, boring day ever? I don’t know if I could deal with customer service reps for 10 hours straight, but I usually do end up using at least part of my days off to clear up mistakes on bills. (I swear I’m billed incorrectly practically every time I use my health insurance.) I mean, how annoying is it that these offices are only open during business hours? Who wants to haggle over a medical bill during their lunch hour while your coworkers can’t help but listen? No. Thanks.

When do you guys deal with these financial annoyances? Would you ever devote an entire day to it?

Update on the cashier’s check

A few days ago I was whining about spending my birthday at the bank, sorting out the mess my former landlord created by not depositing my cashier’s check. It was sure to be a huge debacle, I thought. There was no way Bank of America would easily credit my account with that money.

Pleasantly enough, I was wrong. While Bank of America’s customer service phone line is hit or miss, the staff at the 79th & Lex branch are always great. I have gone in to talk with them about so many things over the past two years, and the tellers and bankers are unfailingly polite and patient. Recently, they’ve had the manager standing guard in the lobby greeting customers and asking if you’ve been helped. It’s the little things like that that really raise the bar. Plus, it’s nice that I know most of the tellers by now. That familiarity is kind of rare in my NYC life.

They didn’t disappoint me Saturday. Although there were more than a few furrowed brows when I explained the situation, one of the bankers made a phone call to headquarters, and presto! They could credit my account for that amount. It was a done deal in about five minutes. It took me longer to upgrade my savings account to a money market.

To celebrate, I hopped over to the Barnes & Noble on 86th to spend a gift card. A new water bottle has been on my wish list for a long, long time. It had to be aluminum, and it had to be cute. I’m pretty happy with my new $15 Gaiam “Grass” bottle: